Returns & Exchanges

Returns & Exchanges

Returns:

Contact Eventide Casting within 3 days of delivery.
Ship items back within 14 days of delivery. Buyer is responsible for return shipping costs and any loss in product value due to damage during return transit. A refund will be issued 1-3 business days after the product's delivery to Eventide Casting less a 10% restocking fee.

Exchanges:

I do not accept exchanges/returns for store credit unless an item is damaged during shipment. Every precaution is taken to pack items securely to ensure their safe arrival.

Photos of products that arrive damaged are required within 36 hours of package delivery, clearly showing the product and the packaging - please see Conditions of Return below. Please understand that since each item is handmade and many are one of a kind, I will not be able to provide an exact duplicate replacement. However, I am happy to provide store credit for the value of the damaged piece in the event that a similar item is not available for exchange.   
 
Purchases at Markets/Shows:
 
All sales made in person are final. Eventide Casting is not responsible for any damage to products after the point of purchase at markets or shows. Products damaged after purchase will not be refunded. We understand things happen so please do reach out if something is somehow damaged, but understand that cost of repairs/cost of replacement will be incurred. 
 

The following items can not be returned or exchanged:

  • Commissions
  • Personalized pieces/custom stamped pieces
  • Perishable products
  • Marked down/on sale items
  • Purchases made in person

Conditions of return/exchange:

Buyers are responsible for shipping costs incurred during the return or repair process. If the item is not returned in its original condition (and was not damaged in shipment to the buyer), the buyer is responsible for any loss in value. If an item arrives damaged the buyer must submit photos of the item upon arrival with the packaging within 36 hours of package arrival. Please send any photos to eventidecasting@gmail.com.