Returns & Exchanges
Returns & Exchanges
Contact Eventide Casting within 7 days of delivery.
Ship items back within 14 days of delivery. Buyer is responsible for return shipping. A refund will be issued 1-3 business days after the product's delivery to Eventide Casting.
I do not accept exchanges/returns for store credit unless an item is damaged during shipping. Every precaution is taken to pack items securely to ensure their safe arrival. Eventide Casting is not responsible for damage to products during shipment. Photos of products that arrive damaged are required within 72 hours of package delivery, clearly showing the product and the packaging - please see Conditions of Return below. Please understand that since each item is handmade and one of a kind, I will not be able to provide an exact duplicate replacement. However, I am happy to provide store credit for the value of the damaged piece in the event that a similar item is not available for exchange.
Purchases at Markets/Shows:
Eventide Casting is not responsible for any damage to products after the point of purchase at markets or shows. Products damaged after purchase will not be refunded. We understand things happen so please do reach out if something is somehow damaged, but understand that cost of repairs/cost of replacement may be incurred.
The following items can not be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns or exchanges for:
- Custom or personalized orders and commissions
- Perishable products (like food or flowers)
- Marked down/on sale items
Conditions of return/exchange:
Buyers are responsible for shipping costs incurred during the return or repair process. If the item is not returned in its original condition and was not damaged in shipment, the buyer is responsible for any loss in value. If an item arrives damaged the buyer must submit photos of the item upon arrival with the packaging within 72 hours of package arrival. Please send any photos to firstname.lastname@example.org.